How to Protect Your Organization From Phishing Attacks
Phishing is a form of social engineering that uses psychological manipulation to trick people into taking specific actions like clicking malicious links, downloading malware, and divulging sensitive information such as financial data or system login credentials. Attackers impersonate a trustworthy source — a business, bank, service provider, a government office, or a friend or family member — to entice victims to act. They use tools to craft fake web pages, logos, and templates that appear authentic. They may even register domains that look similar to the target’s official site and host phishing pages there.
Messages often convey a sense of urgency to encourage action. For example, attackers claiming that an account has been restricted or will be suspended usually don’t specify the reason to fear, but rather that the account must be accessed immediately. They also use tactics to scare the victim, such as threats of legal action or a loss of sensitive data.
Hackers can also use a technique called man-in-the-middle attacks to intercept the information exchanged between two parties, such as in email or in text messages. For example, in one attack involving American Express, hackers impersonated an employee and convinced the company’s accounts payable department to wire money.
Be alert for phishing attacks in all forms, including email, text messages (smishing), and voice calls (vishing). Immediately disconnect the device from the network and change passwords, run a malware scan, and report the incident to your IT support provider. Educate employees on how to recognize phishing emails, and consider implementing multifactor authentication for added protection.